I was upset and wanted to cancel my plan altogether and they sent me to a "higher up" rep and he told me he was sorry about all of this but unfortunately there was nothing he could do.
They just apply a credit to my bill which is not helpful for me. About 3 weeks in I got a $1077 bill from T-mobile and asked AT&T if they were going to cover it like I had been told and they said no they can't. They had my bill in the system without any discounts so I had to reset that up. I called about a week later after I got my new phones and they told me I could not get both the AARP discount and the law enforcement discount (so I wasted that $12). AT&T customers should also be aware of the company’s policy on slowing data during busy periods. The Starter and Extra plans only include standard-definition streaming. If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. Reasonably priced add-ons are also available for other plans. The company provides good international perks - select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. to more than 120 countries, device security, fraud blocking and spam risk alerts.ĪT&T is also easily accessible and has more than 5,500 stores in the U.S. AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S.to more than 120 countries, device security, fraud blocking and spam risk alerts. AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S.AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S.It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data.